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• 1. [Article] Consumer Satisfaction with Aging & Disability Resource Connection: Round 3

  This report describes the third round of consumer satisfaction surveys conducted with users of Aging and Disabilities Resource Connections (ADRC) of Oregon. The telephone survey was conducted between October ...

  Citation × Citation Citation Abstract Copy Title: Consumer Satisfaction with Aging & Disability Resource Connection: Round 3 Author: White, Diana, Worthington, Serena Year: 2014 This report describes the third round of consumer satisfaction surveys conducted with users of Aging and Disabilities Resource Connections (ADRC) of Oregon. The telephone survey was conducted between October 18 and November 2, 2013 and focused on three of the core ADRC functions: 1) information, referral, and awareness; 2) options counseling (OC); and 3) streamlined eligibility determination for public programs. The ADRC Advisory Committee had previously established benchmarks to be used in determining success for many aspects of the program described in this report. Title: Consumer Satisfaction with Aging & Disability Resource Connection: Round 3 Author: White, Diana, Worthington, Serena Year: 2014 This report describes the third round of consumer satisfaction surveys conducted with users of Aging and Disabilities Resource Connections (ADRC) of Oregon. The telephone survey was conducted between October 18 and November 2, 2013 and focused on three of the core ADRC functions: 1) information, referral, and awareness; 2) options counseling (OC); and 3) streamlined eligibility determination for public programs. The ADRC Advisory Committee had previously established benchmarks to be used in determining success for many aspects of the program described in this report. Close

• 2. [Article] Consumer Satisfaction with Aging & Disability Resource Connection of Oregon: Round 4

  The report describes the fourth round of consumer satisfaction surveys that were conducted with people who had been in contact with the Information & Referral/Assistance (I&R/A) Call Center or received ...

  Citation × Citation Citation Abstract Copy Title: Consumer Satisfaction with Aging & Disability Resource Connection of Oregon: Round 4 Author: White, Diana, Elliott, Sheryl DeJoy Year: 2015 The report describes the fourth round of consumer satisfaction surveys that were conducted with people who had been in contact with the Information & Referral/Assistance (I&R/A) Call Center or received Options Counseling (OC) services of Aging and Disabilities Resource Connection (ADRC) of Oregon. Data for this survey were collected in November 2014. This Executive Report summarizes and presents data on overall satisfaction, conclusions, and recommendations for the ADRC program. Title: Consumer Satisfaction with Aging & Disability Resource Connection of Oregon: Round 4 Author: White, Diana, Elliott, Sheryl DeJoy Year: 2015 The report describes the fourth round of consumer satisfaction surveys that were conducted with people who had been in contact with the Information & Referral/Assistance (I&R/A) Call Center or received Options Counseling (OC) services of Aging and Disabilities Resource Connection (ADRC) of Oregon. Data for this survey were collected in November 2014. This Executive Report summarizes and presents data on overall satisfaction, conclusions, and recommendations for the ADRC program. Close